Difficulties arise when we do not think of people and machines as collaborative systems, but assign whatever tasks can be automated to the machines and leave the rest to people. This ends up requiring people to behave in machine like fashion, in ways that differ from human capabilities.
— 1988 📖 The Design of Everyday Things
- because you ignore > Not every task is a chore and > What if the cost of machines that think is people who don’t﹖ completely